The survey is being conducted by a Marketing Research Project student from the University of the Sunshine Coast, and aims to identify how VetShopAustralia.com.au can improve its interactions with customers. All answers will be kept anonymous and confidential, and any honest feedback will be greatly appreciated, by both the student and VetShopAustralia.com.au. We are committed to continuous improvement, and providing the best service for you, which is helped by any feedback or suggestions.